Terms & Conditions

Welcome to Luna Candles! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by the terms below. If you do not agree with any part of these terms, please do not use our website.

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1. General Information

Luna Candles (“we”, “us”, or “our”) is a Ghana-based business offering scented candles and related products for sale online via our website.

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2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or using the site with the supervision and permission of a parent or guardian.

• All personal information provided is accurate and current.

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3. Product Information

We strive to display accurate descriptions, images, and prices of our products. However:

• Colors and fragrances may vary slightly due to handmade processes.

• We reserve the right to change product offerings or prices without prior notice.

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4. Orders & Payments

• Orders are confirmed only after full payment is received.

• Payments can be made via Mobile Money, Bank Transfer, or other available options at checkout.

• We reserve the right to refuse or cancel any order for reasons including stock limitations, suspected fraud, or pricing errors.

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5. Shipping & Delivery

• Delivery timelines will be communicated at the point of purchase (typically 1–3 business days within Accra).

• Shipping fees vary by location and will be displayed before checkout.

• Luna Candles is not responsible for delays due to third-party courier services or incorrect delivery details provided by the customer.

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6. Returns & Refunds

Due to the nature of our products, returns are not accepted unless:

• The wrong item was sent.

• The item arrived damaged.

In these cases:

• You must report the issue within 24 hours of receiving the item.

• A replacement or refund will be processed after review.

Click here to Visit our ➡➡ Refund & Returns page

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7. Intellectual Property

All content on this website, including text, images, logos, and product names, is the property of Luna Candles and may not be copied, reproduced, or used without our written permission.

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8. User Conduct

You agree not to:

• Use the website for unlawful or harmful purposes.

• Interfere with the website’s functionality or attempt to access restricted areas.

• Submit false or misleading information.

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9. Privacy

Your personal data is handled in accordance with our Privacy Policy . We do not sell or share your information with third parties without consent, except where required by law.

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10. Changes to Terms

We may update these Terms and Conditions at any time. The latest version will always be available on our website. Continued use of the site means you accept any changes.

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