Effective Date: 8th July 2025

1. Who We Are

Our website address is: shoplunacandles.com . We operate an online store using WooCommerce.

2. What Personal Data We Collect

  • Order Information: Name, billing address, shipping address, email address, phone number.

  • Payment Details: We don’t store credit card data. Payments are processed through [e.g., Stripe, PayPal].

  • Account Data: If you create an account, we collect username, email, and password (encrypted).

  • Comments & Reviews: Data shown in comments form, IP address, and browser user agent.

  • Cookies: To track cart contents, sessions, and preferences.

3. Why We Collect Your Data

  • Fulfill orders and provide customer service

  • Comply with legal obligations (e.g., tax reporting)

  • Send promotional offers if you opt-in

  • Analyze traffic and improve our store

4. Who We Share Your Data With

  • Payment processors (e.g., PayPal, Stripe)

  • Shipping providers (e.g., UPS, FedEx)

  • Email marketing services (e.g., Mailchimp)

  • Web hosting and analytics (e.g., Google Analytics)

5. How Long We Retain Your Data

  • Order records: 7 years (for tax purposes)

  • Account info: As long as your account exists

  • Comments: Indefinitely unless deleted

6. Your Rights

You have the right to:

  • Access your data

  • Correct your data

  • Delete your data

  • Withdraw consent (where applicable)

7. Contact Information

For privacy concerns, contact us at:
📧 Email: Support@shoplunacandles.com
📍 Address: Accra, Ghana