Refund and Returns Policy

 

You may request a refund or exchange under the following conditions:

•The candle is unused and in its original packaging.

•The item was delivered damaged or defective.

•You contact us within 3 days of receiving your order.

 

 

We do not offer refunds on:

•Used candles

•Custom orders or personalized scents

•Items returned after 24 hours of purchase 

 

1.Send us a message on Instagram or email us at [your email address].

2.Include your order number, a photo of the item (if damaged), and a brief explanation.

3.Once approved, we’ll guide you on the return process.

 

•Approved refunds will be processed within 5–7 business days.

•Refunds will be issued via mobile money.

 

 

If you prefer, we’re happy to offer an exchange instead of a refund (subject to product availability).

 

 

If you have any questions about your order, reach out anytime—we’re here to make things right.

 

📧 support@shoplunacandles.com

📱 lunacandle_s

 

Thank you for supporting Luna Candles 💛